Updated 28 August 2020
BFI Southbank is reopening for film screenings and some other activities from Tuesday 1 September. A range of safety measures have been put in place to keep visitors and staff safe. Full details can be found here.
However, our physical shop at BFI Southbank is still closed.
Our online shop remains open, and we are following stringent cleaning and distancing procedures to ensure the safety of our staff and customers. We are currently operating with a significantly smaller team, and it may take up to 7-10 working days for your order to be sent out.
Please also note that similar issues are currently affecting other manufacturers and distributors, so some of our supply chains may be subject to disruption outside of our control. We appreciate your understanding and patience whilst we process your order.
Whilst most orders are arriving within a few working days of being sent out, we are aware that some parts of the UK are now experiencing reductions in postal services as a result of Covid-19, so it is possible that your order may take longer to arrive.
We are aware of some overseas parcels taking up to 6 weeks to arrive. This is due to circumstances unique to the pandemic in different countries, which are affecting postal services, customs and air freight.
In both cases, unfortunately once the parcel leaves us there is nothing we can do to speed up its arrival.
We would like to take this opportunity to thank you for supporting us and we look forward to resuming normal service as soon as possible. If you do have any questions about your order, please email usl at firstname.lastname@example.org and we'll get back to you as soon as possible. Please note that due to significantly reduced staffing levels, this may take a little longer than usual.
To confirm whether your membership gift pack has been sent, please contact email@example.com who will be able to verify the status of your order.
Browse our latest pre-orders and releases below.