Delivery and Returns Policy

Delivery options and pricing:

The BFI Shop operates an easy two-tier pricing system for delivery.

 

UK

Europe

Rest of World

1 item

£2.50

£6.50

£10.00

2+ items

£4.95

£10.95

£15.95

Delivery is via Royal Mail and usually  takes 5-7 working days maximum, although currently orders may be delayed (please see below). For estimated international delivery times, please see the Royal Mail website: http://www.royalmail.com/personal/international-delivery/country-guides

For deliveries outside of the UK, orders over 2kg may incur an additional delivery charge. The BFI shop will contact you to confirm exact delivery costs before they process your order.

COVID-19 UPDATE:

Due to the latest measures in place in the UK in response to Covid-19, The BFI Shop is currently closed.

Customers can still place orders online, but please be aware that shipping will be delayed until we reopen (date unknown at present).

Orders placed before 12.59 GMT on Thursday 19th March have been processed (unless you have received an email from us notifying you otherwise).
If you have any questions about you order, please contact us at bfishop@bfi.org.uk 

To confirm whether your membership gift pack has been sent, please contact membership@bfi.org.uk who will be able to verify the status of your order.

Further information can be found here.

Sustainability policy:

As a retailer, we care about reducing our impact on the environment. We collect used packing materials from deliveries and donations from across the wider BFI, and wherever possible our items are packaged using used materials. We do not purchase any new plastic packing materials. 

Returns policy:

Returns

Our returns period is 14 days from despatch and any products should be returned within this period. We will only offer a refund or exchange of products provided they are returned unused and unmarked and are in the original packaging.

Please enclose a copy of the invoice with the item you are returning, stating the reason for return and whether you require an exchange or refund. Please note that we do not refund delivery costs. Please pack your item(s) in suitable packaging and return the parcel to us at:

BFI Shop, Belvedere Road, South Bank, London SE1 8XT

For customer security, we recommend you obtain a Proof of Posting Certificate (available from the Post Office) for all returns. You should keep this until you have received your exchange or refund. We will make a refund or exchange once we have received the products, we do not accept any liability for products returned.

Faulty products

If you believe your products to be faulty, please return the item to us together with a copy of your invoice with a note explaining what you believe the fault to be with the products. When we receive the item, we will investigate the fault and contact you to agree the most appropriate resolution.

If the products supplied to you are damaged on delivery, please notify us in writing via the Contact Us page of the website within 14 days.

Cancellations

In line with the United Kingdom's Consumer Contracts Regulations 2013 (http://www.legislation.gov.uk/uksi/2013/3134/contents/made), you have the right to cancel your order within 14 working days of placing your order.

In the case that the products have not already been despatched, we will credit any sum debited to your credit or debit card.

If the products have already been dispatched you must return the products without unpacking them to us at soon as possible at your own expense. Once we have received your notification of cancellation and the returned products, we will credit to your credit or debit card any sum debited within 30 days of receipt of your products being returned.

If we do not receive the products back from you, we may arrange for collection of the products from the delivery address provided and are entitled to deduct the direct costs of recovery from the amount to be re-credited to you within 30 days after we receive your notification.